Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Velano Labs (“Velano Labs,” “we,” “us,” or “our”), the operator of the D.R.I.V.E platform, simulators, venues, and related services (collectively, the “Service”). By creating an account, booking a session, joining the rewards program, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate by reference our Privacy Policy and SMS / Messaging Policy, along with any booking rules, venue rules, and program terms presented to you at the point of use.

• You must be at least 18 years old to create an account and enter into these Terms.
• Minors may use the Service on site only under the supervision of a consenting parent or legal guardian who accepts these Terms on their behalf.
• You must have the legal capacity to enter into a binding contract and must not be barred from using the Service under applicable law.
• You agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree to maintain one account per person, to notify us promptly of any unauthorized use or security breach, and not to share, sell, or transfer your account. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial purposes. We reserve all rights not expressly granted. You may not resell, sublicense, or commercially exploit any part of the Service without our written permission.

• Sessions are reserved on a first-come, first-served basis and are subject to availability, equipment readiness, and venue capacity.
• Cancellation and rescheduling windows are shown at the time of booking and form part of these Terms.
• Arriving late may shorten your session; sessions begin and end at the scheduled time regardless of arrival.
• No-shows may forfeit the reservation and any amounts paid, subject to applicable law.
• We may reassign equipment, substitute comparable rigs, cars, or tracks, or reschedule sessions for operational, safety, or maintenance reasons.

Prices, fees, and session rates are shown at the time of booking and may change at any time, but changes do not affect sessions already booked and paid for. You authorize us and our payment processors to charge your selected payment method for all amounts due, including applicable taxes and any authorized incidental charges. You are responsible for any taxes associated with your use of the Service that are not collected by us. If a charge is declined, reversed, or disputed, we may suspend access and pursue amounts owed.

Refund eligibility depends on the cancellation window shown at booking. Where a refund is not available, we may, at our discretion, offer account credit toward a future session. Promotional, discounted, and complimentary sessions may be non-refundable. Nothing in this section limits rights you may have under applicable consumer-protection law.

Motorsport simulation is a physical activity. Motion rigs, force feedback, rapid visual motion, and sustained focus can cause motion sickness, dizziness, disorientation, eye strain, or physical strain. You participate voluntarily and at your own risk.

You confirm that you are physically fit to participate and that you do not have a medical condition (including, without limitation, heart conditions, epilepsy, photosensitivity, inner-ear disorders, pregnancy complications, or recent injury or surgery) that participation could aggravate. You agree to follow all posted venue rules and staff instructions, to stop immediately if you feel unwell, and not to participate while impaired by alcohol, drugs, or medication. To the fullest extent permitted by law, you assume all risks of participation and release Velano Labs from claims arising from those inherent risks.

We may offer a rewards or points program that lets you earn points, status, or other benefits (collectively, “Rewards”) through eligible activity. The program is a promotional benefit offered at our sole discretion and is governed by these Terms and any additional program rules we publish.

Rewards have no cash value, are not your property, and are not a form of currency, credit, or deposit. We may change, limit, suspend, or terminate the program, and may change earning rates, redemption values, benefit tiers, expiration rules, and eligibility, at any time and without prior notice.

• Earning — points accrue only on qualifying, completed, and paid activity as described in the program rules at the time of the activity.
• No transfer — Rewards may not be sold, transferred, assigned, combined across accounts, or used except as we expressly permit.
• Expiration — Rewards may expire after a period of inactivity or after a fixed term, as stated in the program rules.
• Adjustments — we may correct, reverse, or claw back Rewards issued in error, or tied to a transaction that is later canceled, refunded, charged back, or disputed.
• Forfeiture — Rewards and any unredeemed balance are forfeited without compensation if your account is closed, suspended, or terminated, or if we determine the program has been misused.
• Redemption — redemptions are generally final and non-refundable; available redemption options and any minimums may change at any time.
• Taxes — you are solely responsible for any tax consequences of earning or redeeming Rewards.

We reserve the right to disqualify any participant and to revoke Rewards obtained through fraud, abuse, error, or violation of these Terms. Our determination of Reward balances and eligibility is final.

• Coupons, promo codes, and offers are issued at our discretion and are valid only for the stated period, audience, and conditions.
• Unless stated otherwise, offers are single-use, non-transferable, cannot be combined, have no cash value, and cannot be redeemed for cash or credit.
• We may modify, suspend, or cancel any promotion, and may void offers obtained through error, fraud, resale, or violation of these Terms.

You retain ownership of content you submit, but you grant us a worldwide, royalty-free license to host, display, and use it to operate and improve the Service — for example, showing your lap times on leaderboards or within your account. You represent that you have the rights to the content you submit. Any feedback or suggestions you provide may be used by us without restriction or obligation to you.

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms.
• Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or related systems.
• Reverse engineer, scrape, or copy the Service except as permitted by law.
• Manipulate bookings, leaderboards, Rewards, or promotions, or use bots or automated means without permission.
• Impersonate others, misrepresent your affiliation, or violate the rights of others.
• Disregard venue safety rules or staff instructions while on site.

The Service relies on third-party providers (for example, payment processors and our SMS provider, Twilio). Your use of those services may be subject to their own terms, and we are not responsible for the acts, omissions, or content of third parties. Links to third-party sites are provided for convenience and do not imply endorsement.

The Service, including its software, design, content, and trademarks, is owned by Velano Labs or its licensors and is protected by applicable laws. Except for the limited license above, you may not copy, modify, distribute, or create derivative works without our written permission.

The Service, including all software, simulators, lap data, Rewards, and features, is provided “as is” and “as available,” without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of bugs, downtime, or data loss, or that lap times, results, or other data will be accurate or preserved. Features may be offered on a beta or experimental basis and may change or be removed at any time. You use the Service, and rely on any data or output it provides, at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

To the fullest extent permitted by law, Velano Labs and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or Rewards, arising from or related to your use of the Service — even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

You agree to indemnify and hold harmless Velano Labs and its officers, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us, or for any other reason permitted by law. Upon termination, your right to use the Service ends and any unredeemed Rewards are forfeited. Provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.

We may modify, suspend, or discontinue any part of the Service, including features, pricing, venues, and the Rewards program, at any time. We may also update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date, and where required by law we will provide additional notice. Continued use after changes take effect constitutes acceptance.

Please contact us first so we can try to resolve any dispute informally. If we cannot, you and Velano Labs agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small-claims court.

You and Velano Labs waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. You may opt out of this arbitration agreement by notifying us in writing within 30 days of first accepting these Terms.

These Terms are governed by the laws of the State in which Velano Labs is organized, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration agreement above.

• Entire agreement — these Terms, together with the policies they incorporate, are the entire agreement between you and us regarding the Service.
• Severability — if any provision is held unenforceable, the remaining provisions stay in effect.
• No waiver — our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.
• Notices — we may provide notices to you by email, through the Service, or by posting on this page.

Questions about these terms? Email support@driveline.app or write to Velano Labs, 100 Raceway Drive, Suite 200.